Every Pastachiavi piece is handcrafted, finished, and assembled individually and made to order. Due to the artisanal nature of our products, all sales are final.
This policy applies to all purchases made through pastachiavi.com and does not limit any rights you may have under applicable consumer protection laws that cannot be excluded or waived.
Because all Pastachiavi items are handmade and produced to order, we do not accept returns or offer refunds, including but not limited to:
Change of mind
Buyer’s remorse
Preference-based dissatisfaction
Ordering the wrong model, size, or colour
Disliking natural handmade variations
Normal wear, aging, or patina
Delays caused by shipping carriers
By placing an order, you acknowledge and accept that all purchases are final.
In limited and exceptional circumstances, Pastachiavi may, at its sole discretion, offer an exchange for an item that arrives:
Clearly damaged, or
Severely defective to the extent that it cannot be reasonably used as intended
Exchanges are not guaranteed and are evaluated case by case.
Exchanges are only offered as a replacement, never as a refund
All shipping costs related to an exchange (return + reshipment) are the responsibility of the customer
Original shipping fees, customs duties, and taxes are non-refundable
The replacement item will be handmade and may present natural variations consistent with artisanal production
Any issue must be reported within 10 days of the order being marked Delivered by the shipping carrier.
Requests submitted after this period will not be reviewed.
To be considered, you must provide:
Order number
Full name
Clear description of the issue
Clear photo or video evidence showing:
The issue or damage
The full product
The original packaging and shipping label
Failure to provide sufficient documentation may result in the request being denied.
Pastachiavi products are crafted entirely by hand using lambskin leather and brass.
The following are normal characteristics of artisanal products and are not defects, nor grounds for exchange:
Minor variations in shape, proportion, or dimensions
Slight differences in colour, tone, or leather texture
Natural markings, grain, or irregularities in materials
Small asymmetries inherent to handmade production
Natural brass patina developing over time
By purchasing from Pastachiavi, you acknowledge that handcrafted products are not machine-perfect.
We do not offer exchanges for:
Personal preference or aesthetic dissatisfaction
Expectations of mass-produced uniformity
Improper handling, storage, or cleaning
Damage occurring after use
Wear and tear
Exposure to water, chemicals, heat, or friction beyond normal use
Custom or personalized items (including engravings, initials, logos, special requests) are strictly final sale under all circumstances.
If an exchange is approved:
The item must be unused
Returned in original condition
Include all components, hardware, and accessories
Pastachiavi reserves the right to deny an exchange if the returned item shows signs of use, alteration, or damage inconsistent with the reported issue.
All shipping costs related to exchanges are paid by the customer
Shipping fees are non-refundable
Pastachiavi is not responsible for lost or delayed return shipments
We recommend using a tracked and insured shipping method
If your order arrives visibly damaged or appears lost, contact us immediately with photos of:
The exterior packaging
The shipping label
The damaged areas
We will assist where possible, including carrier claims, but Pastachiavi is not liable for carrier-related delays or losses beyond what is required by law.
For international orders:
Customs duties, taxes, and import fees are not covered, refunded, or reimbursed
Shipping fees are non-refundable
Any exchange shipping costs remain the customer’s responsibility
Local consumer protection laws may apply where mandatory.
For all inquiries related to this policy, contact:
📩 info@pastachiavi.com
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