Shipping methods, fees, and delivery estimates are displayed at checkout.
You acknowledge that:
Delivery times are approximate
Once shipped, delays caused by carriers, customs, or weather are outside our control
International orders may incur duties or taxes not included in your purchase price
You are responsible for providing a correct and complete delivery address. We are not responsible for packages lost due to incorrect addresses provided at checkout.
All shipping costs related to exchanges are paid by the customer
Shipping fees are non-refundable
Pastachiavi is not responsible for lost or delayed return shipments
We recommend using a tracked and insured shipping method
If your order arrives visibly damaged or appears lost, contact us immediately with photos of:
The exterior packaging
The shipping label
The damaged areas
We will assist where possible, including carrier claims, but Pastachiavi is not liable for carrier-related delays or losses beyond what is required by law.
For international orders:
Customs duties, taxes, and import fees are not covered, refunded, or reimbursed
Shipping fees are non-refundable
Any exchange shipping costs remain the customer’s responsibility
Local consumer protection laws may apply where mandatory.
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